We at Content Arcade care about the privacy of the data being shared with
us by our users that is why are dedicated to protecting our client's
knowledge regarding what information we collect and why, as well as how we
utilize that information. All the way through this policy, know that when
we write "Content Arcade" or "we" or "us", it means that we speak of
Content Arcade, Inc., a corporation, and our subsidiaries and other
about how their 'Personally Identifiable Information (PII)' can be used
online. As per US privacy law and information security, PII is information
that may be used on its own or with other information to identify, locate,
or contact an individual. We recommend you to read the policy carefully to
get a clear understanding of how we collect, use, or handle your PII
according to our website.
Table of Contents
and License Agreement which can be found at
http://www.contentarcade.com/privacy (the "Terms of Service") and relates
to the information acquired by us through your use of Content Arcade's
Site, Software, App, and Services ("Information") as explained in this
Policy. The use of capitalized terms in this Policy and not otherwise
stated shall have the definition given for those terms in the "Terms of
What Information does Content Arcade collect about me?
Whenever a client interacts with our Software, App, Site, and/or Services,
we may collect a single Information or in combination with other data,
could be used to identify you ("Personal Data"). There will also be some
Information that we collect that is kept in a way that cannot be linked
back to you ("Non-Personal Data").
Data you provide us whenever you create an account
When you register to use Content Arcade services, you willingly share with
us certain Personal Data, including the following:
Your email address, username, contact, and language preferences. When
logging into Content Arcade with a social networking credential, such as
with your Google+ or Facebook account, we will ask for your consent to
access basic information from that account, such as your email address and
name. If you want to stop sharing that information with us, you may do so
at any time by removing Content Arcade's access to that account.
If you are a paying client, you should provide your payment information.
This is needed to fully deliver any marketable transaction on the Content
Arcade site. We use the data to process and fulfill your transaction. If
you select PayPal® to pay for your order, you will have to provide
PayPal® will apply to the information you provide on the PayPal®
What other Information we collect from you?
Content Arcade collect this Information as you use the Site, Software, App,
This includes all text, documents, or other content or information
uploaded, entered, or otherwise transferred by you as part of your use of
our Services and/or Software.
What information is automatically collected?
There is certain information about the devices you use to connect with
Content Arcade and your use of the Site, Software, App, and/or Services are
automatically registered in our systems, including the following:
This is the geographic area or place where you use your devices such as
your computer, cellphone or tablet (as specified by an Internet Protocol
[IP] address or similar identifier) when interacting with our Site,
Software, App, and/or Services.
Your log data or information:
Same like other websites, our servers automatically gather data when you
access or use our Site, Software, App, and/or Services and store it in log
files. This log data may include your IP address, browser type and
settings, browser configuration, the date and time of use, cookie data, and
Your usage information:
This is information about the Content Arcade Site, Software, App, and/or
Services you use and how you use them. We may also attain data from our
third-party affiliates and service providers to examine how consumers use
our Site, Software, App, and/or Services. For example, we will have an idea
on the number of users who are accessing a specific page on the Site and at
which links they normally clicked on. We will use this collected data to
better understand and to help in optimizing the Site.
Your device information:
These are data gathered from your computer or mobile device which include
the type of hardware and software you are using (such as your operating
system and browser type), and also unique device identifiers for devices
that are using the Content Arcade Software.
Data gathered from cookies are explained in the "Does Content Arcade use
When does Content Arcade collect information?
We collect information from you when you fill out a form, subscribe to a
newsletter, place an order, use live chat, open a support ticket, and/or
enter any information on our site.
How does Content Arcade use my Information?
We at Content Arcade process, use, and record your Information as necessary
to be able to carry out our contract with you and for our legitimate
business interests, including the following:
to communicate and build a connection with you about your use of our
Site, Software, and/or Services, our product and service announcements,
software updates if any, and to be able to give feedback to your requests
for assistance which includes providing you with account verification
support in the event that you are having problems with accessing your
account or to follow up with you after correspondence.
to help us manage our Site, Software, App, and/or Services, validate
users for security purposes, offer tailored user features and access,
process and deliver transactions, conduct reviews and study, develop
upcoming features, and improve the algorithms and performance of our Site,
Software, App, and/or Services.
to send you direct email notifications and special offers about
Content Arcade services, from which you can unsubscribe at any time you
desire. For more details about this, kindly go this section - "Will Content
Arcade send me emails?" If you are someone that resides in the European
Economic Area (EEA), we will only send you promotional materials if you
permit us to do so from the time you create your account or any point
to determine cumulative statistics on the quantity of unique devices
using our Site, Software, App, and/or Services, and to identify and prevent
misuse and fraud.
To process your transactions quickly
to show User Content related with your account and to ensure that it
is accessible to you when you use our Services.
Does Content Arcade analyze User Content?
We guarantee that Content Arcade employees do not monitor all User Content
that are stored in or transmitted through our Site, Software, App, and/or
Services, but it may be viewed if we found out that the Terms of Service
have been violated and an authorization is required, if we find it
necessary to do so answer your requests for user support, if we otherwise
decide that there is a need to review it as defined in the Terms of
Service, or to enhance our algorithms as stated in the User Content section
of our Terms of Service. Lastly, your Information may be viewed where there
is a need to protect the rights, property, or personal safety of Content
Arcade and its users, or to conform with our legal obligations, such as
responding to any legal processed like warrants and court orders.
Right to use Data and Disclosure
Does Content Arcade ever share my Information?
Content Arcade only disclose Personal Data to third parties when:
We work with service providers who help us in fulfilling business
operation's requirements, these include hosting, improving, and carrying
our Services. We also use service providers for specific services and
functions such as customer support services, email communication, and
analytics. These service providers may only access, process, or record
Personal Data in accordance to our instructions and to accomplish their
duties to us.
We have your permission to share your Personal Data.
We believe it is important to investigate possible violations of the
Terms of Service, to implement those Terms of Service, or where we believe
it is necessary to probe or take action regarding unlawful activities,
suspected fraud, or potential threats against property, persons, or the
methods on which we operate our Site, Software, App, and/or Services.
We ascertain that the preservation, access, or disclosure of your
Personal Data is mandatory by law to safeguard the rights, property, or
personal safety of Content Arcade and the users of our Site, Software, App,
and/or Services, or to respond to lawful requests by any public
We need to do so in relation with an acquisition, merger,
reorganization, bankruptcy, public offering of securities, selling of some
or all of our assets. In such cases some or all of your Personal Data may
be transferred or shared with another entity, subject to this Privacy
We may impart or disclose Non-Personal Data to third parties and
publicly - for example, to affiliates under agreement with us, or as part
of progress reports which we may provide to users.
Does Content Arcade get profit for my Personal Data by selling them?
No, Content Arcade does not sell or rent your Personal Data.
Cookies are used by web browsers to provide personalized content and
and similar technologies, including web beacons and tracking pixels. These
are needed to collect usage and analytic data that helps us provide our
Site, Software, App, and/or Services to you and also to aid in delivering
ads for relevant Content Arcade products and services to you when you
browse certain pages on the Site and then go to third-party sites. Content
Arcade does not share your Personal Data with third parties for the purpose
of allowing them to deliver their advertisements to you. For more
information on cookies and how Content Arcade uses them, please see our
Help remember and process the items in the shopping cart.
Understand and save preferences of users for future visits.
Track & analyze our user's activity, so we can offer a better
You can choose to turn off all cookies, or you can choose to have your
computer warn you whenever a cookie is being sent. This can be done through
your browser settings. Since every browser is different, go to your
browser's Help Menu to learn how you can correctly modify cookies. If you
choose to turn cookies off, some of the features may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your
Personally Identifiable Information.
We use third-party links in our Blog Posts to help improve the
content for our readers.
guide our visitors how we handle PII and cookies.
Please be aware that we cannot guarantee the authenticity of any external
links that you may visit. It is recommended that you always do your own
research before visiting any third-party link.
We use Google Adsense Advertising on our Software, App, Site, and/or
Services. Google's Advertising Principles can sum up Google's advertising
requirements. They are introduced to provide a better experience for users.
For further information visit:
Software, App, Site, and/or Services. Google's use of the DART cookie
enables it to serve ads to our users on the basis of their previous visits
to our Software, App, Site, and/or Services and other sites. If you want to
opt-out of the use of the DART cookie, you can do so by visiting the
Cookies that we use
Used to distinguish users.
Analytics & Marketing
Used to distinguish users
Analytics & Marketing
We, along with third-party vendors such as Google make use of
first-party cookies (such as Google Analytics cookies) and
third-party cookies (such as DoubleClick cookies) or various other
third-party identifiers together in order to compile data about
user interactions with ad impressions and other ad service
functions as they relate to our Software, App, Site, and/or
Using the Google Ad Settings page, you can set preferences for how Google
advertises to you. Alternatively, you can opt out through the Network
Advertising Initiative Opt Out page or through the Google Analytics Opt Out
Browser add on.
For further information visit: www.allaboutcookies.org
How to delete, modify or disable cookies
You can delete cookies or disable their use by following your browser
If you use a different browser, then follow the instructions from its
How do plugins and third-party apps work?
Some third-party applications and services that partners with us may ask
for consent to access your Information. Such applications will provide you
with notice and request your permission in order to obtain access or
information. It would be best to consider your selection of such
applications and services, and your permissions, carefully.
Some third parties' plugins or embedded content our Site , App, and/or
Software, such as Facebook "Like" buttons, may allow their administrators
to know that you have visited the Site, and they may use this information
with other data they have gathered about your visits to other websites or
services on the internet that can identify you.
The data collected by third parties through these plugins and applications
is subject to each parties' own policies. We strongly encourage you to read
those policies carefully and understand how other entities use your data.
Will Content Arcade send me email notifications?
There will be times when we may send you information about special offers,
software updates, and other product announcements. We also may want to send
you with information about products and services from our business
affiliates. But, you may disable such communications at any time by
clicking the "unsubscribe" button that can be found within Content Arcade
emails and also by changing your contact preferences. All Content Arcade
account holders will still receive email notifications that are related to
our Services, even if you opt to unsubscribe from these emails.
For users coming from EEA:
We will only deliver promotional communications to users located in the EEA
with your prior consent. Kindly see the section "For EEA users" below for
Will Content Arcade ever make any of my Personal Data or User Content
No, we do not share Personal Data or User Content with the exception of the
limited circumstances as stated in the "Does Content Arcade share my
Information?" section of the Policy.
How does Content Arcade handle Do Not Track signals?
We honor Do Not Track signals and do not track, use advertising, or plant
cookies when DNT browser mechanism is in place.
Content Arcade also does not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
Does Content Arcade get information from children?
The Children's Online Privacy Protection Act put parents in control.
Content Arcade does not knowingly get personal information from children
under the age of 13. In the event that it has come to our knowledge that we
have acquired personal information from a child that is younger than 13
years of age, we will take necessary measures to take out that information
from our systems. If you are under the age of 13, please do not provide any
personal information through the Site, Service, App, and/or Software. We
also encourage parents and their legal guardians to closely monitor their
children's Internet usage. Another way to enforce this Policy is by
informing their children to never provide any personal information through
the Site, Service, App, and/or Software without their permission.
Data transfer, storage, retention, and deletion
Where is my Information stored when shared with Content Arcade?
All information shared to Content Arcade will be transferred to, processed,
and stored in the United States. Whenever you use our Software on any of
your device, User Content you save will be kept locally on that specific
device and then synced with our servers. But, if you post or transfer any
Information to or through our Site, App, Software, and/or Services, that
means you are giving consent to such Information, including Personal Data
and User Content, being hosted and accessed in the United States.
How safe is my Information?
Content Arcade is dedicated to protecting the security of your Information
and takes necessary precautions to protect it. However, know that Internet
data transmissions, whether it is wired or wireless, cannot be guaranteed
to be 100% safe and as a result, we cannot ensure the security of
Information you transmit to us, including Personal Data and User Content;
therefore, you acknowledge that you do so at your own risk.
We at Content Arcade use industry-standard encryption to safeguard your
data in transit. This is commonly referred to as secure socket layer
("SSL") technology or also known as transport layer security ("TLS").
By the time we receive your data, we keep it on our servers using a
combination of physical, technical, and logical security measures. The
security of the data stored locally in any of our Software installed on
your device requires that you make use of the safety features of your
device. It is highly recommended that you take the necessary steps to
secure all devices that you use in connection with our Site, Software, App,
If Content Arcade learns of a security system breach, we may send you a
notification to provide information on protective steps, through the email
address that you have provided to us. We may also post a notice on the Site
to inform our users.
How can I erase my Personal Data from Content Arcade?
You can delete your Personal Data from Content Arcade any time you like by
simply emailing us at [email protected] Please note that, for
security reasons, premium users will first be asked to cancel their
subscriptions before they can cancel or delete their account with Content
How long is my Personal Data stored in the Content Arcade system?
You can delete all your Personal Data from Content Arcade at any time by
cancelling your account as described above. However, we may store some of
your Personal Data for as long as necessary for our legitimate business
interests, including fraud prevention and detection, and to meet our legal
obligations including tax, auditing, and legal reporting.
What would happen if Content Arcade closes my account?
In the event that Content Arcade closes your account due to your violation
of the Terms of Service, then you may contact us if you want to request
deletion of your data. Our administrators will review such requests,
pursuant to our legal obligations.
California Online Privacy Protection Act
CalOPPA is the first state law in the United States that requires
law's reach stretches well beyond California to require any individual or
company in the US (and conceivably the world) that operates sites
collecting PII from California consumers to post a conspicuous privacy
policy on its website stating precisely the information that it collects
and those individuals or companies with whom it is shared.
For further information, visit:
According to CalOPPA, we agree to the following:
Users can visit the site anonymously.
home page or at least, the first significant page after entering our
can easily be found on the page specified above.
Fair Information Practices
The Fair Information Practices Principles is the backbone of the privacy
law in the United States. It also plays a significant role in developing
data protection laws across the globe. It is, therefore, essential to
understand the Fair Information Practice Principles and how they should be
implemented in compliance with the various privacy laws to protect personal
In agreement with the Fair Information Practices, following responsive
actions will be taken, should a data breach instance occur:
We will notify you via email:
We will notify the users via in-site notification
We also agree to the Individual Redress Principle according to which
individuals have the right to legally pursue enforceable rights against
those who collect and process data and fail to adhere to the law. As per
this principle individuals not only have enforceable rights against data
users but also that they have recourse to courts or legal agencies to
investigate and/or prosecute by data processors.
For EEA users
Content Arcade uses, processes, and records Personal Data, including those
listed in the "What Information does Content Arcade collect about me?"
section, as necessary to carry out our obligations, and based on our
legitimate business interests in order to provide high quality service to
our clients. We need your permission to process Personal Data to send email
notifications and to place cookies on your devices. In some cases, Content
Arcade may process Personal Data in accordance to legal obligation or to
protect your interests or those of another person.
What are my rights as a user, and how can I use them?
People located in the European Economic Area (EEA) have certain rights in
when it comes to their personal information which includes the right to
access, correct, or delete Personal Data that we process through your use
of the Site, Software, App, and/or Services. If you're a user who is
located in the EEA, you can:
Request a Personal Data report by submitting a support ticket.
This report will contain the Personal Data we have about you, delivered to
you in a structured, commonly used, and portable format. You need to be
signed into your Content Arcade account. Please note that Content Arcade
may request for additional information from you for verification purposes
before we disclose any information.
You can have your Personal Data changed or deleted.
You have the option to change your Personal Data like your name and email
address, as well as language preference, just go to your account settings.
If in case you registered for Content Arcade using Google or Facebook, or
if you encountered any issues updating this information, please submit a
support ticket or get in touch with us. You can delete your Personal Data
from Content Arcade by cancelling your account with us.
You can change your personal information:
By emailing us
By calling us
By logging in to your account
By sending us a support ticket
Object to us processing your Personal Data.
You can make a request if you want us to stop using your Personal Data,
including when we use your Personal Data or to send you email
notifications. We only send business or promotional communications to users
located in the EEA with your prior consent, and you may pull out your
consent at any time by clicking the "unsubscribe" button that can be found
within Content Arcade emails and also by changing your contact preferences.
Please note that you will still continue to receive transactional messages
about our Services, even if you unsubscribe from promotional emails.
Send complain to an authority.
If you are located in the EEA region and think that we haven't conformed to
data protection laws, then you have a right to bring a complaint to your
local supervisory authority.
If you have other queries or do not have a Content Arcade account, you may
contact us by submitting a support ticket.
As Content Arcade continue to improve our services, we may need to update
this Policy in accordance to changes in our Site, Software, App, and
Services, our business, and laws relevant to us and you. We will, however,
always keep our commitment to respect and protect your privacy. We will
immediately notify you should there be any changes that may impact your
rights under this Policy via email or post any other modifications to this
Policy, along with their effective date, in the most easy-to-find area of
the Site. We highly recommend that you check back here from time to time to
stay informed of any changes. Please note that your continued use of
Content Arcade after any revision means that you agree with the changes,
and consent to be bound by, the new Policy. If you don't agree with any of
the changes in this Policy and do not wish your information to be subject
to it, then you will need to delete your account with Content Arcade.
What information is obtained by the Application and how is it utilized?
User Provided Information
The Application collects the information you provide when you download or register the Application. Registration with us might be optional. However, please keep this in mind that in some cases, you may not be able to use some of the features offered by the Application unless you are registered with us. When registering with us, you generally provide (a) name, email address, password and required information (b) transaction-related information, such as when purchasing, responding to offers, or downloading/using the applications from us (c) information you give out when contacting us for help (d) credit card information for making purchases and using the Application (e) any information that you may enter into our system when using the applications, such as content data and project management information. We may also use any information you provide us with to contact you from time to time to inform you about required notices, relevant information, and marketing promotions.
Automatically Collected Information
Additionally, the Application may automatically collect certain information, including but not limited to the type of mobile device being used, unique device ID of your mobile device, the IP address, your mobile operating system, your mobile internet browser and information related to the way you use the Application.
Does the Application collect precise information about the real-time location of your device?
This Application does not collect the precise information about the location of the device being used.
Do third parties view and/or have access to the information provided by the user?
Automatic Data Collection and Advertising
We may work in collaboration with analytics companies to help us understand how the Application is being used, such as the frequency and usage duration. We may work with work with advertisers and third-party advertising networks, who need to know how you interact with or respond to the advertising provided in the Application which helps us in keeping the cost of the Application low. Advertisers and advertising networks can use some information obtained by the Application, including but not limited to your mobile telephone number and the unique identification ID of your mobile device. In order to, keep the anonymity of the information intact, we use encryption technology to help ensure that these third parties can't identify you personally. The third parties may also collect anonymous information about the mobile websites you visit, the other applications you've downloaded to your mobile device, your non-precise location information (such as your zip code), and additional non-precise location information to help analyze and serve anonymous targeted advertising on the Application and elsewhere. We may also share encrypted versions of information you have provided the app in order to enable our partners to get other available information about you for analysis or advertising purpose. If you would like to opt-out from the third party use of this type of information to help serve targeted advertising, please visit the "Opt-out" section below.
What are my opt-out rights?
The users of the Application have multiple opt-out options.
Opt-out of all information collection by uninstalling the Application: You can quickly stop all information collected by the Application by uninstalling the Application. You may use the standard uninstallation processes, available as a part of your mobile device or via the mobile application marketplace or store. You may also request us to opt-out via email.
Opt-out from the information used to serve targeted advertising by advertisers and/or third-party networks: You may at any time opt-out from further allowing access to your location by managing your location preferences either on the device or app level.
Data Retention Policy, Managing Your Information
User Provided Data will be retained for as long as you will use the Application and for a reasonable time afterward. We may keep Automatically Collected information for a period of up to 24 months and may store it in aggregate after that. If you’d want us to delete the information that you have provided through the Application, please contact us at [email protected], and we will respond in a reasonable time. Please keep in mind that some or all of the User Provided Data may be essential for the proper functioning of the Application.
We do not use the Application to intentionally solicit data from or market to children under the age of 13. If a parent or guardian come to know that his or her child has provided us with information without their consent, he or she should let us know at [email protected]. We will delete any such information from our system within a reasonable time.
We are concerned about protecting the confidentiality of your data. We provide physical, electronic, and procedural safeguards to protect the information you may provide that we process and maintain. For example, we limit access to the data to authorized employees and contractors who need to know that information for operating, developing or improving our Application. Please be aware that, although we intend to provide reasonable security for information we may process and maintain, but no security system is able to prevent all potential security breaches.
submitting a help desk request at [email protected] or by postal mail
Content Arcade (UK), LTD.
1 County Road, Thornton Heath, Surrey, CR7 8HN, England